Terms & Refunds

These terms govern membership, merchandise orders and event participation with LACE. Buying a membership or a product means you accept them.

1. What is free and what is paid

Weekly LACE runs are free and open to anyone. No membership, no ticket, no sign-up. Turn up at the listed time and place and run.

Paid products are separate:

• Founding membership — a paid tier limited to 100 places, giving priority access to experiences and member-only sessions.
• Merchandise — House of LACE apparel, sold in limited runs.

2. Payment

All payments are processed by Stripe. Lace Company sells from the United States. The price shown at checkout is the total you pay, and we add no charges after it. Depending on where you live, your own customs or tax authority may apply import charges on physical goods, which are yours to settle. We do not receive, handle or store your card details at any point. You will see the charge on your statement under our Stripe descriptor, and Stripe emails you a receipt.

3. Right of withdrawal

If you are a consumer resident in the EU, Article 52 of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005) gives you 14 days to withdraw from a distance purchase without giving a reason.

Membership

The 14 days run from the date of purchase. Email us within that window and we refund in full, provided you have not already attended a members-only session or claimed a member benefit. If you have, we deduct the proportional value of what you used.

Merchandise

The 14 days run from the day the item reaches you. Return it unworn, unwashed and with tags attached, and we refund the item price. Return postage is yours unless the item arrived faulty or wrong, in which case we cover it and refund your original delivery charge too.

How to withdraw

Email customersupport@lacenapoli.com with the subject line "Withdrawal" and your order number. Refunds go back to your original payment method within 14 days of us receiving the returned item or your membership cancellation.

4. Pre-orders

Some apparel is sold as a pre-order before production. When you place one we tell you the expected dispatch window. If that window slips by more than 30 days, you can cancel for a full refund with a single email, no questions asked. If a run sells out below the minimum needed to produce it, we cancel the run and refund everyone in full.

5. Experiences and paid events

Trips, races and paid experiences are sold under their own booking terms, which we give you in writing before you pay. Because these carry non-recoverable costs booked on your behalf, the standard 14-day withdrawal right does not apply once a place is confirmed, in line with Art. 59 of the Consumer Code covering leisure services on a specific date. Cancellation terms are stated on each booking.

6. Running with us: your responsibility

Running carries risk. By joining a LACE session you confirm that:

• You are medically fit to take part, and you take part at your own risk.
• You are responsible for your own safety, road awareness and personal belongings.
• Under Italian sports law, competitive events require a valid medical certificate. Where one is needed we tell you in advance.
• Minors under 18 must be accompanied by a parent or guardian.

LACE, its coaches and its pacers are not liable for injury, illness or loss during sessions, except where Italian law does not allow that liability to be excluded.

7. Photography

We photograph and film our sessions and use the images on our website and social channels. If you do not want to appear, tell any LACE team member at the session or email us, and we will not publish images of you and will remove any already posted.

8. Conduct

LACE is open to everyone. Harassment, discrimination, intimidation and aggression are not. We can remove anyone from sessions, group chats and membership for that behaviour, and where membership is cancelled for conduct we refund the unused portion.

9. Third-party brands

Where brand names appear on this site, they refer to activations LACE has produced for or with those companies. All trademarks belong to their respective owners. Their appearance is a record of past work, not a claim of endorsement, sponsorship or ongoing partnership.

10. Complaints and disputes

Email us first. We answer complaints within 14 days. If we cannot resolve it, EU consumers can use the European Commission's Online Dispute Resolution platform. These terms are governed by Italian law, and the courts of Naples have jurisdiction, without affecting the protections a consumer has under the law of their own country of residence.

11. Changes

We may update these terms. The version that applies to your order is the one published on the date you paid.